Yes, you can return or exchange an item within 30 days of receiving your order. If you wish to exchange an item, simply return the original product and place a new order for your preferred item.
If the return/exchange is due to our mistake (wrong item, defective, or damaged product), we will cover the return shipping cost and provide you with a prepaid return label via email. If you are returning or exchanging an item for personal reasons (such as change of mind or wrong size), the return shipping cost will be your responsibility. In this case, we will email you the return address and instructions, and you may arrange the shipment with your preferred courier.
To begin the return process, please contact us first via email support@floydspencer.shop or through our website here. Our team will provide you with the necessary return instructions. Returns sent without prior contact will not be accepted.
Once your return is received at our warehouse, we will process the refund within 10 business days. The refund will be transferred directly to the same payment method/account that was used at checkout.
If more than 10 business days pass and you have not received your refund, please contact our Customer Service team so we can assist you promptly.
No. Items purchased through our online store must be returned through our online return process.
We carefully inspect all products before shipping, but in rare cases, if you receive a faulty or incorrect item, please contact our Customer Service immediately. We will arrange replacement at no cost to you or provide a full refund.
No, we do not charge any restocking fees. At Floyd Spencer, we want your shopping experience to be worry-free, so you can return your items without additional charges.
Working Hours: 8:30 AM to 7:30 PM (Monday to Friday)
Email: support@floydspencer.shop
Official Address: 1425 Dan Cox Ave, Katy, Texas 77493, United States
